Terms & Conditions
SSS Manchester Ltd supplies goods and services under the terms outlined below. These conditions take priority over any other terms unless agreed in writing by SSS Manchester Ltd. We may update these terms at any time without prior notice.
PRICES
Prices may change at any time without notice. All prices exclude VAT unless stated otherwise. VAT is charged at the prevailing rate when goods are dispatched, where applicable.
CONDITIONS OF SALE
SSS Manchester Ltd retains ownership of all goods until full payment has been received.
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All intellectual property rights—including copyrights, trademarks, content, and materials—remain the property of SSS Manchester Ltd. You may only use these materials with our explicit permission.
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Returned cheques may incur an additional handling charge.
Samples cannot be returned for credit.
MADE TO ORDER
Made-to-order items are non-refundable unless the product has a genuine fault.
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Orders must be confirmed before production begins.
When specific colours or fabrics are requested, please note that exact colour matching cannot be guaranteed due to manufacturing processes. Variations may occur, but we work to keep them within reasonable tolerance levels.
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Special orders may include additional pieces, which can be up to 15% above the initial order quantity.
RETURNS
Goods are not offered on a sale-or-return basis. All returns must be approved by our team before being sent back.
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We cannot accept returns or exchanges if:
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- Items are not in resellable condition
- Items have been embroidered
- Items were placed as a special order
Faulty goods will only be accepted when there is a genuine manufacturing issue and the item has not been worn excessively or washed incorrectly. Each case will be reviewed by our team before any credit is issued.
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Any faulty garments returned must be clearly marked.
Collections arranged through our carrier service may be subject to a charge per carton.
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Claims regarding shortages or non-faulty items must be made within five working days of receiving the goods. Claims made after this period cannot be accepted.
PAYMENT TERMS
Orders accepted before a credit account is approved will require advance payment.
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Invoices for customers with approved credit accounts are due within 30 days from the invoice date unless otherwise agreed.
Late payments may result in:
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- Suspension of further deliveries
- Interest charges of 2% per month on overdue balances
- Recovery actions if required
SSS Manchester Ltd reserves the right to take necessary steps to reclaim goods if payment terms are not met.
EMBROIDERY
Except for genuinely faulty items, SSS Manchester Ltd does not accept returns on garments that have been embroidered by third-party providers, including issues related to colour variation or shade differences.
Embroidery charges apply in addition to garment prices.
